What is the shipping time?
We process orders within 1-2 business days. After that, standard shipping to the continental U.S. takes approximately 3-7 business days. You will receive a tracking number once your order ships.
Is shipping really free?
Yes, we offer free shipping on all orders to anywhere in the contiguous United States. No minimum purchase is required.
Can I cancel or change my order?
You may cancel your order within 12 hours of placing it, as long as it hasn’t entered processing. To change your address or items, contact us immediately; we’ll do our best to accommodate, but cannot guarantee changes after the order is packed.
What is your return policy?
We accept returns within 30 calendar days from delivery for unused, original-packaged items. We provide a free return label and issue refunds to your original payment method within 1-2 business days after receiving the return. The refund may take 7-10 business days to appear on your statement.
What if I receive a damaged or wrong item?
Please email us within 72 hours of delivery with photos of the issue. We will arrange a free return and ship a replacement or issue a full refund, including any taxes you paid.
Do I pay sales tax?
Applicable state and local sales taxes will be calculated and displayed during checkout based on your shipping address. The total amount you see is the final amount to be charged.
What payment methods do you accept?
We accept Visa, MasterCard, and PayPal. All payments are securely processed in U.S. dollars.
How can I track my order?
After your order ships, we’ll send you an email with a tracking number. Use that number on the carrier’s website to monitor delivery progress.
Where are you located?
Our business and returns address is 1472 Morada Place, Altadena, CA 91001, United States. Our customer service team is available Monday–Friday, 9 AM–6 PM (PT).
How do I contact customer service?
You can reach us via email at info@tangleecreaations.it.com or by phone at +1 626-372-3165 during business hours. We aim to respond to all emails within 24 hours.